Shipping policy

SHIPPING POLICY

Processing Time: All orders are carefully processed and prepared within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (Australia)

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
  • Free shipping on all orders over AUD $500

International Shipping: We ship to over 45+ countries worldwide. Delivery times vary by destination:

  • Europe & United Kingdom: 10-15 business days (standard), 5-7 business days (express)
  • Asia (Hong Kong, Singapore, Japan, South Korea, Malaysia, Taiwan): 7-12 business days (standard), 3-5 business days (express)
  • Southeast Asia (Thailand, Indonesia, Philippines, Vietnam): 10-14 business days (standard), 5-7 business days (express)
  • North America (USA, Canada): 10-14 business days (standard), 5-7 business days (express)
  • Middle East (UAE): 10-14 business days (standard), 5-7 business days (express)
  • India: 10-14 business days (standard), 5-7 business days (express)

Free international shipping on orders over AUD $500.

Tracking: All orders include tracking information. You'll receive a confirmation email with your tracking number once your order ships.

Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees charged by your country. These charges are not included in our shipping costs and vary by destination. We recommend checking with your local customs office for estimated charges.

Shipping Delays: While we strive to meet our delivery estimates, delays may occur due to customs processing, public holidays, weather conditions, or other circumstances beyond our control. We appreciate your patience and understanding.

Shipping Carriers: We partner with trusted carriers including Australia Post and international courier services to ensure your luxury eyewear arrives safely.

Order Tracking Issues: If you experience any issues with tracking or delivery, please contact us at info@essueyewear.com.au and we'll assist you promptly.