SHIPPING & RETURNS

DOMESTIC SHIPPING We offer free shipping within Australia via Sendle and Australian post. Orders are processed within one business day, and all packages are insured against theft or loss. High-value items will require a signature upon delivery unless the client opts out. Expedited shipping options, including express postage within 2 Days. Some items may require additional handling time.

Q&A

  • How do I track my order? Once your order has shipped, you will receive an automated email with tracking details. If you don’t see it in your inbox, feel free to contact us via chat or email at info@essueyewear.com.au for assistance.

  • Can I change my shipping address? Yes! Contact us via call, text, or email, and we will update your shipping details accordingly.

  • Can I request a preferred shipping carrier? Absolutely. Once your order is placed, reach out to us with your preferred shipping method, and we’ll do our best to accommodate.

  • Is signature confirmation required? For orders over $300, signature confirmation is required unless requested otherwise. We typically verify your preference via text or email before shipping.

INTERNATIONAL SHIPPING We provide worldwide shipping through DHL Express, with an average transit time of 2-5 days. Since customs policies vary by country, we are not responsible for delays caused by customs processing. Duties and VAT are included for orders over $300, with some exceptions—please contact us for details.

Note: Occasionally, we may ship via UPS International, as shipping rates fluctuate. You will be notified of the selected carrier once the shipping label is created.

RATES

  • Free shipping on orders over $500
  • United States: $22.99
  • Canada & Mexico: $24.99
  • Rest of the World: $34.99

Q&A

  • How quickly are international orders processed? Just like domestic orders, most are processed within one business day, unless otherwise specified on the product page.

  • I’m concerned about import duties—can you help? Certainly! Email us at info@essueyewear.com.au for assistance with any customs-related inquiries.

  • Is my order insured against loss or theft? Yes. All international orders include signature confirmation and are insured against theft or accidental damage during transit.

RETURNS AND EXCHANGES You may return or exchange your purchase within 10 days of the delivery date. To initiate a return, email us at info@essueyewear.com.au with your order number or the first and last name on the order. After 10 days, refunds or exchanges will not be possible.

Refunds do not cover shipping costs or return fees, which are the buyer’s responsibility. Domestic return labels will not exceed $15, except for large orders.

Returned items must be in brand-new, unworn condition with all original packaging intact and suitable for resale.

Note: BLACK FRIDAY SALE items are non-refundable but may be exchanged for another item or store credit.

Q&A

  • Can I return an international order? Yes, though return shipping costs will be the buyer’s responsibility. We will assist in making the process as cost-effective as possible.

  • I didn’t love the style or fit of my item—what are my options? Contact us via phone or email to discuss alternative options that may better suit you.

  • When will I receive my refund? Depending on the payment method (PayPal, Amazon Pay, Apple Pay or Credit card), refunds typically process within 2-10 business days.

PRESCRIPTION AND CUSTOM LENSES Prescription and custom lenses are non-refundable. However, frames can be returned within the designated return window.