Refund policy

We have a 20-day exchange policy, which means you have 20 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@essueyewear.com.au. Please note that returns will need to be sent to the following address: Shop 2 / 836 Military Rd, Mosman NSW 2088.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change of Mind We do not offer refunds for change-of-mind purchases. If your item is returned within 20 days of receiving your order in its original, unworn condition with all packaging and tags attached, we are happy to offer an exchange or store credit. This does not affect your rights under Australian Consumer Law.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions about your specific item.

All sale items are final sale and are not eligible for a refund or exchange. Gift cards cannot be returned or exchanged.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds Refunds are only issued in accordance with Australian Consumer Law (e.g. faulty or misdescribed items). We will notify you once we've received and inspected your return. If a refund is approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at info@essueyewear.com.au